ServiceDesk Analyst – ITIL HelpDesk

Hays are looking to identify a Servicedesk analyst to join their internal support team, based in Melbourne’s south eastern suburbs. This role will be a contract to permanent assignment, with minimal travel and a broad set of tasks and responsibilities.

Technically, you’ll be required to provide level 1 and 2 support to a 400-user group, running a Windows platform. You will have to be familiar with Active Directory for profile and access management as well as covering all the typical tasks such as printer issues, desktop builds and imaging that you’d expect from a first and second line support opportunity.

An average day in this team will see you take around 30 incidents, logging each on the Remedy based ticketing tool. Support will predominantly be phone based, but you’ll also deal with walk ups and emails over the course of the day. Being able to manage your time, assign priorities effectively and having a strong focus on customer service are just as, if not more important than having the technical skills.

If this role sounds like the kind of job that would engage and challenge you, then please apply now here.

If you have specific questions, please phone Jo Tonissen on (03) 9604 9504.

If you need advice or coaching on how to apply, please consider speaking to our Career Coach Walli (03) 9866 7737.

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