Suman works as a Technical Consultant for an Australian telecommunications and media company and decided to get his ITIL Foundation certification at IT Futures.
One of the main ITIL certification advantages is to put customers in focus. This is usually done by finding ways to raise the level of customer, often achieved by creating a common language for better communication between the business and IT.
“I decided to get my ITIL certification to perform better service operations and provide more value to our costumers. I really enjoyed training at IT Futures, the teacher was FANTASTIC!”, Suman said.
Good on you Suman! Congratulations!