ITIL Foundation

This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student’s organisation.

  • Aug 19
    Sat 9:30 AM - Sun 5:00 PM Melbourne Workshop 2 days, weekends 9:30 AM - 5:00 PM
    • $984.50 incl. GST
    Session information
    Sessions
    Session 1
    Sat 19 Aug 09:30 - Sat 19 Aug 17:00
    Melbourne
    Session 2
    Sun 20 Aug 09:30 - Sun 20 Aug 17:00
    Melbourne
  • Aug 22
    Tue 9:30 AM - Wed 5:00 PM Melbourne Workshop 2 days, Tue & Wed 9:30 AM - 5:00 PM
    • $1,094.50 incl. GST
    Session information
    Sessions
    Session 1
    Tue 22 Aug 09:30 - Tue 22 Aug 17:00
    Melbourne
    Session 2
    Wed 23 Aug 09:30 - Wed 23 Aug 17:00
    Melbourne
  • Sep 16
    Sat 9:30 AM - Sun 5:00 PM Melbourne Workshop 2 days, weekends 9:30 AM - 5:00 PM
    • $984.50 incl. GST
    Session information
    Sessions
    Session 1
    Sat 16 Sep 09:30 - Sat 16 Sep 17:00
    Melbourne
    Session 2
    Sun 17 Sep 09:30 - Sun 17 Sep 17:00
    Melbourne
  • Oct 14
    Sat 9:30 AM - Sun 5:00 PM Melbourne Workshop 2 days, weekends 9:30 AM - 5:00 PM
    • $984.50 incl. GST
    Session information
    Sessions
    Session 1
    Sat 14 Oct 09:30 - Sat 14 Oct 17:00
    Melbourne
    Session 2
    Sun 15 Oct 09:30 - Sun 15 Oct 17:00
    Melbourne
  • Nov 18
    Sat 9:30 AM - Sun 5:00 PM Melbourne Workshop 2 days, weekends 9:30 AM - 5:00 PM
    • $984.50 incl. GST
    Session information
    Sessions
    Session 1
    Sat 18 Nov 09:30 - Sat 18 Nov 17:00
    Melbourne
    Session 2
    Sun 19 Nov 09:30 - Sun 19 Nov 17:00
    Melbourne
Description

  • Lesson 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
  • Lesson 2: Service Lifecycle Approach
  • Lesson 3: Service Strategy
  • Lesson 4: Service Design
  • Lesson 5: Service Transition
  • Lesson 6: Service Operation
  • Lesson 7: Continual Service Improvement

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