ITIL® Foundation

Foundation Certificate

ITIL_Training_Organization_NEWLogo (1)This course, based on the ITIL best practice service lifestyle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student’s organisation.

Course Outline

  • Lesson 1: Review of IT Service Management (ITSM) and IT Infrastructure Library (ITIL)
  • Lesson 2: Service Lifecycle Approach
  • Lesson 3: Service Strategy
  • Lesson 4: Service Design
  • Lesson 5: Service Transition
  • Lesson 6: Service Operation
  • Lesson 7: Continual Service Improvement


All levels of support personnel within an IT Service Management Organisation including:

  • IT Managers
  •  Support Team Leaders
  • Technical Support staff
  • Service Owners
  • Architects
  • Project Managers
  • Vendor Managers
  • Service Desk Supervisors
  • Process Owners
  • Change Managers
  • Service Level Managers
  • Problem Managers
  • Operations Managers
  • Managers who interact between the business and IT

This course is also of significant value to anyone who attended ITIL v2 or v3 training, to understand the new processes and enhancements that have since been introduced.

Exams Information

  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)


You can find our accreditation on the following webpage.


What's Included?

  • Training
  • Courseware
  • Exam Fees
  • Case Study's
  • Practice Tests
  • Mentoring
  • Free Resits
  • Certificate of Attendance

Did You Know?

Did you know the ITIL Foundation is part of the IT Futures ICT Qualification's? That means when you train and certify in ITIL Foundation with IT Futures, you are on your way to the getting either a Certificate III in IDMT or Diploma of IT.



ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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