ITIL® 4 Foundation - eLearning

Course Code: ITIL-410 | ITIL Foundation

$1,195.00 $795.00 | Online with Exams

Find out why ITIL Foundation is consistently ranked among the world’s top certifications for IT professionals. New content updated to ITIL 4.


$ 795

Delivery method



12 Months Access

What's included?

Online course and exam voucher

Course overview

2019 update to ITIL v4

What’s the difference between ITIL v3 and ITIL 4? Simply put, ITIL v3 describes the 26 processes and functions of Service Management that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

Benefits of ITIL

ITIL supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL, a professionally recognised certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

This Axelos approved course is designed as an introduction to ITIL and enables you to understand how ITSM frameworks can be utilised to achieve IT business integration, cost reductions, increased productivity and improved customer satisfaction.

After achieving your ITIL Foundation certification, you will be able to study further ITIL certifications, including the ITIL Practitioner and ITIL Intermediate certification courses. The ITIL Foundation course is open for anyone to join, and instantly benefits professionals who would like to further their career in IT.

Course Contents

Course Contents

  • ITIL Overview
  • Introduction To ITIL Foundation
  • Introduction To ITIL Foundation Part 2
  • Service Strategy
  • Service Design
  • Service Design Part 2
  • Service Transition
  • Service Transition Part 2
  • Service Operation
  • Service Operation Part 2
  • Continual Service Improvement
  • Exam Prep Sample Paper C
  • Exam Prep Example Paper D

Exam info

Exam information

The online PeopleCert exam is included with this course

Exam code


Number of questions


Question type

Multiple Choice


60 minutes

Meet the Trainer

Jo Peacock is an internationally recognised visionary in the field of IT Service Management and transformation with an unrivalled 30 years of experience in driving prestigious global organizations to success. Jo is a contributing author for the official Axelos ITIL® manuals and continues to lead and innovate in the field of IT Service Management.