ITIL® 4 Foundation - Classroom

Course Code: ITIL-028 | ITIL® Foundation Certification Melbourne

$1,895.00 | Note: All classroom courses have been put on hold due to COVID-19

Learn the ITIL framework and ITSM processes in a fully accredited ITIL training course delivered across Australia by industry experts.


$ 1895

Delivery method



2 days


9.30 am to 5.00 pm

What's included?

Books, practice test and exam voucher

Course overview

ITIL 4 Foundation overview

This brand new Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme. The Foundation course is a mandatory requirement for all other levels.

AXELOS has stated that the remainder of the ITIL 4 courses beyond the Foundation level course will be available in late 2019. In the meantime, v3 exams and all v3 courses will continue to be available.

Becoming an ITIL certified professional makes you a valuable asset to your team and confirms that you have an advanced understanding of how to apply ITIL techniques and concepts to improve your team’s effectiveness and efficiency.

ITIL 4 Foundation supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL, a professionally recognised certification scheme, provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

This Axelos approved course is designed as an introduction to ITIL and enables you to understand how ITSM frameworks can be utilised to achieve IT business integration, cost reductions, increased productivity and improved customer satisfaction.

After achieving your ITIL 4 Foundation certification, you will be able to study further ITIL certifications, including the ITIL Practitioner and ITIL Intermediate certification courses. The ITIL Foundation course is open for anyone to join, and instantly benefits professionals who would like to further their career in IT.

Course Contents

Course Contents

  • ITIL Overview
  • Introduction To ITIL Foundation
  • Introduction To ITIL Foundation Part 2
  • Service Strategy
  • Service Design
  • Service Design Part 2
  • Service Transition
  • Service Transition Part 2
  • Service Operation
  • Service Operation Part 2
  • Continual Service Improvement
  • Exam Prep Sample Paper C
  • Exam Prep Example Paper D



After completing this course, you will be able to:

  • Use the ITIL terminology
  • Understand the ITIL processes needed in your IT department
  • Identify the sub-activities for each best practice process
  • Understand your role and responsibilities regarding IT Service Management.
  • Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

Exam info

Exam information

Exam code


Exam price

$US 250

Number of questions


Question type

Multiple Choice


60 minutes

Enrol now to save your place

Why ITIL Foundation?

Our ITIL 4 Foundation training is ideal for anyone who uses IT services in there daily tasks of if you’re planning a career in IT, it makes sense to get the best certification you can. At IT Futures, we’re passionate about helping our students to make the most of your abilities and to gain the certifications you need to either kick-start your career or to take the next steps on the corporate ladder.

Our ITIL foundation certification course is delivered by experienced and enthusiastic instructors to ensure that you get the most from our ITIL training in Melbourne and Sydney.

We’re number one when it comes to providing job relevant IT training for Australia’s IT Pro's. IT businesses and those of you who are looking to progress in your IT career.

Our ITIL 4 Foundation course will give you the qualifications you need

By enrolling on our ITIL 4 Foundation course, you’ll gain a practical understanding of the main concepts, principles, processes and functions that are necessary for provision of effective IT Service Management. Furthermore, you’ll be given the opportunity to experience these concepts for real our real-life Labs.

This means that you’ll not only come away with that all-important ITIL certification, but you’ll be able to adopt and adapt the things you’ve learned to fit into your current organisation or that of your future employer.

The course itself covers everything from a review of IT Service Management and IT Infrastructure Library to service strategy and design and continual service improvement.

Who will benefit from our ITIL foundation training?

Our ITIL 4 Foundation training is ideal for anyone who uses IT services, including IT managers and practitioners.

Our ITIL foundation training is particularly suitable for anyone who works within an IT Service Management Organisation including service owners, architects, project managers, and anyone who’s in a position which requires him/her to interact between the business and IT.

Flexible ITIL Foundation exam training

With almost ten years of experience in providing quality and cost-effective IT training for professionals, we understand that sometimes you have to work around your work commitments when it comes to further training.

That’s why our ITIL accreditation is available during the day, and weekends,

The cost of the course includes all training, courseware, case studies and practice tests, mentoring from our ITIL Expert Trainer and your fees for the ITIL foundation exam.

If you’d like to join our ITIL Foundation training course in preparation to sit your ITIL certification exam, get in touch with us here at IT Futures.

One of our staff will be more than happy to talk you through the course and discuss ITIL certification levels.

Challenge Yourself Today with ITIL 4 Foundation

Discover why ITIL Foundation is consistently ranked among the world’s top certifications for IT Professionals. This course is a must have for anyone who wants to improve their IT service management skills and boost your CV. Discover the ITIL framework's best practices and gain a deeper understanding of ITSM concepts to apply in your workplace.

What Will I Learn?

With an ITIL 4 Foundation certification, you’ll uncover an advanced understanding of the best practices, concepts, processes and key principles in IT service management. Learn how to apply advanced techniques to improve your efficiency and effectiveness and jumpstart your IT career.

Who is Best Suited to this Course?

Our ITIL Foundation course is available for anyone to enroll, but it is strongly recommended for IT professionals currently involved in IT service management. We recommend following this course with our Online ITIL Practitioner course to upskill and enhance your career path to its full potential.

Our Supportive Network

Become a valuable asset to your team, with hands on classes led by expert instructors to help you pass your exams. Delve deeper with our other advanced certifications and gain an enhanced understanding of how to handle the most important ITIL concepts and methods.

Outcomes & Benefits

By completing this course, you’ll become well versed in all the key elements, methods and terminology of ITIL. Become more efficient and effective in your workplace as you learn the skills you need to align your business needs and career goals.

Advance Further with IT Futures

Completed ITIL? For IT managers, our Corporate Training program offers a proven return on investment for both individuals and teams. Upskill your service management team and improve your employees’ engagement with missions, values, visions and alignment with strategic plans.

Why Choose ITIL Foundation?

Advance your IT service management skills to the next level with ITIL 4 Foundation . Discover how businesses use ITIL practices to implement change in their company to lead to transformation and growth. Enroll today to build new skills and take your career to new heights.